Court & Department Updates
Last updated June 13, 2025
Processing Department:
Puerto Rico
Statewide - 05/30/2025: All of Puerto Rico State Police criminal records system are down. There is no eta for restoration. Expected TAT: Not Provided
Effective Monday, June 9th: Due to the current issues in PR and with no ETA for restoration at this time, our National Sex Offender search will be completed without Puerto Rico. Reports will be noted with this detail and we will resume including PR once their systems are back online. Please email support@proscreening.com with any questions.
Update - 06/13/2025: Statewide - The Puerto Rico State Police criminal records system has been restored. Please expect delays as the backlog is worked through.
Court Updates:
Arizona
Multiple Counties - Started 01/20/2025 and Ongoing: Due to a change with the Judicial Branch online index requiring an update to our automation, please expect delays in the following Arizona counties while our team completes orders through conventional research: Apache, Cochise, Coconino, Mohave, Navajo, Pinal, Santa Cruz. Expected TAT: Not Provided
Arkansas
Ouachita and Pike - 5/8/2025: Due to a system hack, Camden District Court is currently unable to conduct searches. Expected TAT: IT is working on resolving the issue, with an estimated completion date of Friday, May 9th.
California
Riverside - 06/04/2025: Public access terminals have been down intermittently. Please expect some delays until service is fully restored, which will likely be in the next couple of days. Expected TAT: Not Provided
Tuolumne - 05/22/2025: Public terminals are down. Repairs are expected to take several days. Expected TAT: Not Provided
Santa Clara - 02/26/2025 – The online index is currently providing back error messages which has caused a pause to our automation capabilities. Orders will be completed through conventional researchers while the online index continues to send back errors. Please expect delays while the issues persist. Expected TAT: Not Provided
Stanislaus - 02/26/2025 – The court’s system is experiencing outages and search requests are currently only being completed through the court clerks. Clerks have limited requests to 5 per day per researcher. Please expect delays while the system issues persist, and clerk assistance is required. Our team is working with the court clerks to minimize delays as much as possible. Expected TAT: Not Provided
San Joaquin - Ongoing: The San Joaquin County systems are down due to a cyberattack. Unfortunately, no timeline is available for restoration, but we will continue to monitor the situation and provide you with updates as they become available. Expected TAT: Not Provided
Press Release: https://www.kcra.com/article/san-joaquin-county-superior-court-cybersecurity/62779325
As of 11/06/2024: Court Clerks cannot provide an ETA on when the system will be restored and functioning normally. Please expect extended delays on all San Joaquin orders while the in-court system and online index outage persists.
Riverside - Ongoing: There is a process at this court, complaints must be ordered to verify the DOB from the clerk. Once verified, case dockets will be obtained to build a full case report to complete the order. Delays are expected due to this process and excess verifications that may need to be processed for common names.
Update on 05/13/2025: the Riverside site is functional. Researchers are working through the backlog. Expected TAT: Not Provided
Sacramento, Siskiyou, and Solano - Ongoing / UPDATED 11/11/2024: IDs have been removed from the public access and researchers are now being limited to pulling 5 case files per day. Searches with no name matches can be returned as clear very quickly. Searches with name matches must be ordered through the clerks. Limited appointments, limited file pulls, and clerk shortages add to the extended backlogs - delays expected. . Expected TAT: 3-4 weeks
Georgia
Cobb - 05/22/2025: Cobb Superior Court has removed all DOBs and additional identifiers from their primary case management system, ICON. Court clerks have stated they will only verify additional IDs on 1-2 cases per day at this time. The court is expected to implement a supplemental system, CMS 360, that will contain additional identifiers, however there is currently no ETA or timeline on when the system will be available to access. Please expect extended delays on all Cobb county criminal orders until CMS 360 has been fully vetted and implemented by the court. Expected TAT: Not Provided
Clayton - Ongoing: The Superior court only has one computer and a high hit ratio requiring full DOBS and 3rd IDs, which have to get funneled through the clerks, we are experiencing a large backlog at this time. We have brought on several researchers to help chip away at the volume for the time being. Expected TAT: Not Provided
Hawaii
Various Areas – Ongoing: We have been updated that the Hawaii courts are very understaffed and have very strong restrictions when it comes to requesting records. One example is Honolulu: If files need pulled, they are available for viewing by appointment only. Older cases must be ordered and take ~14days to receive. Once these cases come in, they are also only available for viewing in the viewing room by appointment. Expected TAT: There are plans to improve the TAT but please expect delays until these plans are in place.
Illinois
Cook - 02/28/2025 and ongoing: The public access terminals in Cook are currently missing identifier information including full dates of birth, addresses, and driver license numbers. Please expect delays on Cook orders while our team works with the court. At this time, the court clerks cannot confirm if this is a temporary or permanent change. Expected TAT: Not Provided
Kentucy
Laurel, Pulaski, and Russell - 05/19/2025: Recent storms and tornadoes have caused significant damage in these counties. Please anticipate some delays. Expected TAT: Not Provided
Franklin - 05/13/2025: The clerks have set up a counter at one of the new Temporary Court Locations and will be able to assist with processing some County Criminal Searches. Franklin, KY, is now open on a limited basis. Expected TAT: Not Provided
Updated - 06/04/2025: All requests are being processed strictly in the order received by the court clerks. The clerks have communicated that due to operational constraints, they are unable to accommodate prioritized requests, and processing will occur as time permits. As a result, we anticipate extended delays to continue for all orders in Franklin County.
Maine
All Counties - 06/12/2025: Searches are currently experiencing extended delays due to clerk training and a recent increase in result clerk errors. Due to the number of errors that were found recently, the clerks implemented a new process that is slowing down turnaround times substantially. All results must now be reviewed by one of two head clerks before they can be returned to researchers. This has created a much slower turnaround time for all results. Expected TAT: Right now searches are averaging close to 4 weeks.
Michigan
All Counties – Ongoing: Due to the new Michigan Clean Slate Law, clerks all over the state are working to expunge criminal cases from the public record. For many counties in Michigan, all searches are conducted through court clerks. We expect turnaround times will be negatively impacted as the clerks scramble to expunge cases on top of their other regular duties.
While the clerks are working to expunge the appropriate cases, they are limiting public access to only go back 7 years in some counties still. Expected TAT: 36-48 hours
As of 10/31/2024: The following MI Counties are limited to 7 years or has special notes -
if the county is not listed – full access is restored:
ALGER, ALLEGAN, ALPENA, CASS, DELTA, EATON, GENESEE, GRATIOT, HILLSDALE, IONIA, ISABELLA, MIDLAND, MONROE, MONTMORENCY, OGEMAW, OTTAWA, PRESQUE ISLE, SANILAC, VAN BUREN, WASHTENAW, WEXFORD
BAY, CALHOUN, CHIPPEWA, CLINTON, DICKINSON, KENT, ROSCOMMON, SHIAWASSEE * Limited to 7 years in Circuit
GLADWIN, KALAMAZOO, LENAWEE, MUSKEGON, OAKLAND, ONTONAGON, SAINT CLAIR, WAYNE *Limited to 7 years in District
MACKINAC & TUSCOLA *Clerk Assisted - limited to 7 years
Mississippi
Sunflower - 06/04/2025: The Circuit Court is in the process of switching their Public Access Terminal system to new software. At this time, the PATs cannot be accessed at the court with no current ETA on when access will be restored. Please expect delays on all Sunflower orders until the court has restored PAT access. Expected TAT: Not Provided
Ohio
Multiple Counties - 06/02/2025: We are experiencing a delay with all OH counties due to multiple counties sites going up and down. It has created an accumulation of orders that are researchers are working through diligently oldest to newest. Expected TAT: Not Provided
Allen - 05/08/2025: The Lima Municipal Court is down as they transition to a new system. Expected TAT: They expect access to be restored on Monday, May 12th.
Update - 05/15/2025: The only part that was restored was the ability to search for cases filed after 5/5/2025. They are working to populate the older data into the new system. There is no eta for restoration.
Cuyahoga - 02/25/2025 - Ongoing: Public access down in the Cleveland Municipal Court due to a cyber attack. There is currently no eta for restoration. Expected TAT: Not Provided
Texas
Midland - 06/04/2025: Please expect delays on all Midland orders due to a security change made to the online primary index requiring an update to our automation. All orders will be completed through conventional research while our team works to update our automation capabilities. Expected TAT: Not Provided
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