Court & Department Updates
Last updated July 29, 2026
Department Notifications:
Alere/eScreen Lab - 7/20/2026: The lab is experiencing delays due to an increase volume right now (1,600 a day to 2,300 a day). This is only affecting tests that need to go through confirmation testing and is expected to be resolved by the end of the week.
Court Updates:
Important Information Regarding Virginia:
Virginia is implementing a new Business Screening Services (BSS) program that will significantly change how private background screening companies handle Virginia criminal and traffic history records. Effective July 1, 2026, Virginia Code § 19.2-392.16 will govern businesses that collect, assemble, evaluate, or disseminate Virginia criminal history or traffic history records. Under § 19.2-392.16, background screening companies must:
Register with the Virginia State Police (VSP) to receive electronic copies of sealing orders;
Promptly delete records known to have been sealed;
Pay an annual licensing fee of $30,000 for access to electronic sealing information;
Include specified disclosures in each criminal history or traffic history report, including the date the record was collected and a notice that records may have been sealed since that date;
Implement and follow reasonable procedures to ensure accuracy and completeness of records and to investigate disputed records at no cost to the individual, correcting inaccurate records and deleting any records found to have been sealed; and
Establish procedures for individuals to request and obtain their own criminal and traffic history record information maintained by the company and any other information about them that may be sold to another entity.
Starting July 1, 2026, the VSP must provide electronic copies of sealing orders to registered businesses and develop a secure portal by October 1, 2026, so government agencies can determine whether a record has been sealed.
As of 7/29/2026: The state has locked down all sites with extra security. Our team is working on getting access currently but in the mean time we are running orders manually and this is taking longer. Please expect delays on all VA orders.
California
San Diego - 6/3/2026: Please be advised that San Diego Superior Court is currently undertaking a large-scale project to convert all physical case files to digital images. This project may affect the accuracy and completeness of background reports for cases originating in San Diego Superior Court. Due to the scope of this undertaking and current staffing constraints, the court is experiencing a records backlog of approximately four to six months, for case updates.
During this period, many cases will reflect no recent activity. The case types most likely to be affected include:
• Pending cases with recent court dates
• Completed diversion cases
• Post-Conviction Dismissals (expungements)
• Cases purged or sealed by statute
Physical case files will be unavailable to outside parties for the duration of the project. Files for pending cases not currently in use by the court may be accessible upon request. Because the majority of case data is sourced directly from the court's clerk system, many records will be out of date. Court dates which have already passed may still appear as upcoming, and recent case dispositions or updates may not be reflected. As a result, applicants may receive reports that are incomplete or do not accurately represent the current status of their case. The court has not provided an estimated completion date.
San Joaquin – 6/1/2026 (Ongoing): The court now limits PAT use in the courthouse to 2 hours per person per day. They’ve also updated the online indexing policy, restricting searches to 2–5 names per IP address daily. These changes are causing significant slowdowns, with records and potential records now averaging 15-business-days. Delays are expected to continue as long as these court restrictions are in place.
Toulumne - 5/20/2026 (Ongoing): The Tuolumne County Court recently removed dates of birth from public access terminals. Since that change, researchers and court vendors have been attempting to establish alternative procedures for verifying identifiers on possible records and records found.
At this time, the Court has not established a formal process for:
Confirming Date of Birth information
Releasing identifying information through file review
Processing verification requests
Additionally, vendors working directly with the court have reported that:
Clerks have received no formal guidance regarding ID verification requests
A new directive from the Presiding Judge may prohibit the release of identifying information from files
File request turnaround times are currently estimated at 2–3 weeks due to staffing shortages
Right now, it is expected that when files are received, the IDs will be redacted
As a result, effective immediately, all Tuolumne County records and possible records requiring ID verification will be placed on hold until a reliable verification procedure is established.
Results with no name matches (absolute clears) will continue to process normally.
Lassen - 10/24/2025 (Ongoing): The Lassen County Clerk’s Office has ceased releasing or confirming dates of birth (DOB) and other personally identifiable information (PII) related to potential cases. The court has also confirmed that all court copies will now have DOBs and PII redacted. Our teams are actively working with the court and clerk’s office to fully understand the scope of this policy change, as well as to explore any alternative options for obtaining confirmation of DOB and/or other identifying information going forward. At this time, please anticipate delays on all Lassen County orders where potential returnable cases have been located. Expected TAT: Not Provided
San Joaquin - Ongoing: The San Joaquin County systems are down due to a cyberattack. Unfortunately, no timeline is available for restoration, but we will continue to monitor the situation and provide you with updates as they become available. Expected TAT: Not Provided
Press Release: https://www.kcra.com/article/san-joaquin-county-superior-court-cybersecurity/62779325
As of 11/06/2024: Court Clerks cannot provide an ETA on when the system will be restored and functioning normally. Please expect extended delays on all San Joaquin orders while the in-court system and online index outage persists.
Riverside - Ongoing: There is a process at this court, complaints (requests) must be ordered to verify the DOB from the clerk. Once verified, case dockets will be obtained to build a full case report to complete the order. Delays are expected due to this process and excess verifications that may need to be processed for common names. Expected TAT: Not Provided but average on “common names” can be multiple weeks at a time.
Sacramento, Siskiyou, and Solano - Ongoing: IDs have been removed from the public access and researchers are now being limited to pulling 5 case files per day. Searches with no name matches can be returned as clear very quickly. Searches with name matches must be ordered through the clerks. Limited appointments, limited file pulls, and clerk shortages add to the extended backlogs - delays expected. Expected TAT: 3-4 weeks
Georgia
Long - 6/1/2026: The Long County Courthouse is closed effective immediately due to a black mold issue. Officials estimate the closure will last a minimum of two weeks. Updates will be provided as they become available. Expected TAT: Not Provided as timeline is an estimate and then a backlog will need to be completed first.
Cobb - Ongoing: Cobb Superior Court has removed all DOBs and additional identifiers from their primary case management system, ICON. Court clerks have stated they will only verify additional IDs on 1-2 cases per day at this time. The court is expected to implement a supplemental system, CMS 360, that will contain additional identifiers, however there is currently no ETA or timeline on when the system will be available to access. Please expect extended delays on all Cobb county criminal orders until CMS 360 has been fully vetted and implemented by the court. Expected TAT: Not Provided
Clayton - Ongoing: The Superior court only has one computer and a high hit ratio requiring full DOBS and 3rd IDs, which have to get funneled through the clerks, we are experiencing a large backlog at this time. We have brought on several researchers to help chip away at the volume for the time being. Expected TAT: Not Provided
Hawaii
Various Areas – Ongoing: We have been updated that the Hawaii courts are very understaffed and have very strong restrictions when it comes to requesting records. One example is Honolulu: If files need pulled, they are available for viewing by appointment only. Older cases must be ordered and take ~14days to receive. Once these cases come in, they are also only available for viewing in the viewing room by appointment. Expected TAT: There are plans to improve the TAT but please expect delays until these plans are in place.
Illinois
Cook - Ongoing: The public access terminals in Cook are currently missing identifier information including full dates of birth, addresses, and driver license numbers. Please expect delays on Cook orders while our team works with the court. At this time, the court clerks cannot confirm if this is a temporary or permanent change. Expected TAT: Not Provided
Kentucky
Cumberland - 7/7/2026: The court is closed due to flooding. Expected TAT: There is no eta for restoration.
Louisiana
Orleans Parish - 10/20/2025 (Ongoing): Civil court searches remain unavailable due to ongoing restoration efforts. No timeline for resolution has been shared. Our Researchers are in daily communication with the court. Expected TAT: Not Provided
Maine
All Counties - 08/06/2025 (Ongoing): Searches are currently experiencing extended delays due to clerk training and a recent increase in result clerk errors. Due to the number of errors that were found recently, the clerks implemented a new process that is slowing down turnaround times substantially. All results must now be reviewed by one of two head clerks before they can be returned to researchers. This has created a much slower turnaround time for all results. Expected TAT: Right now searches are averaging 2 weeks.
Mississippi
Lee - 5/20/2026: Court clerks in Lee County are currently experiencing staffing shortages, with staffing levels expected to return to normal by Tuesday, 5/26/26. Please expect delays on all Lee County orders requiring clerk assistance during this time.
Montana
Pondera - 03/10/2026 (Ongoing): Please be aware that this county court has removed DOB from Public access and the court clerks are not verifying IDs. This may cause delays, however, this county is a low-volume location.
Nevada
Lincoln - Meadow Valley Justice Court - 7/7/2026: The court's case management system is down. Please expect delays. Expected TAT: There is no eta for restoration.
New York
Franklin - 6/1/2026: The Franklin County Clerk’s Office will be closed starting today, May 29, 2026, and will reopen on Monday, June 8, 2026. During this period, no orders can be processed. Please anticipate delays in service. Expected TAT: Not Provided
Clinton - 05/05/2026: Court clerks in Clinton County are currently experiencing staffing shortages, and no estimated timeline has been provided for when staffing levels will return to normal. Please expect delays on all Clinton County orders while these staffing challenges persist. Expected TAT: Not Provided
Ohio
Summit - 12/1/2025 (Ongoing): The Akron Municipal Court in Summit County has undergone a platform migration, which includes the implementation of a new online index. At this time, the new system is currently only displaying YOB and address. Expected TAT: Not Provided
Pennsylvania
Philadelphia - 05/08/2026: The Clerk’s Office is currently undergoing renovations, which is impacting court copy retrieval and the availability of clerk assistance. At this time, no estimated timeline has been provided for when normal operations will resume. Please expect delays. on all Philadelphia County orders requiring clerk assistance.
Puerto Rico
Statewide - Ongoing: The Puerto Rico State Police criminal records system is still having issues, but it is up and running intermittently. We will be working to get searches done as quickly possible. Please expect delays.
South Carolina
Effective 01/01/2026 (Ongoing): The SC Judicial Branch has removed addresses from all criminal records, statewide. Reserchers are working with legal counsel to decide the best way forward. In the meantime, clears will be fast as usual but there will be delays for records. Expected TAT: Not Provided
Tennessee
Rutherford - 07/25/2025 (Ongoing): The court in Rutherford County has implemented a policy to eliminate all personal identifying information from records available to the public. Court clerks are prohibited from disclosing any such details, and any requested case documents will undergo redaction of identifiers before dissemination. This is anticipated to cause delays and backlog while we navigate this change. Expected TAT: Not Provided
Texas
Multiple Counties - 6/25/2026: The Tyler/Odyssey online access is currently experiencing issues for multiple counties. We’ve contacted several clerks, but they have not been given an estimated time for resolution. The issue is actively being worked on, and we will provide updates as soon as more information becomes available. Expected TAT: Not Provided
*Disclaimer: The information provided on this website is for general informational purposes only and should not be construed as legal advice, express or implied. While we strive to keep the content up-to-date and accurate, the information can be updated multiple times a day, a week, or remain on-going/unchanged until resolved.
Please be aware that background screening laws and regulations vary by jurisdiction and can change frequently. For specific legal advice regarding background screening or compliance matters, consult a qualified attorney familiar with the laws in your area.
By using this website, you acknowledge and agree that no legal relationship is created through your use of the site, and any reliance on the information provided is solely at your own risk.