Court & Department Updates
Last updated October 30, 2025
Drug Screening:
eScreen - 10/30/2025: Our warehouse will be conducting inventory November 7-10, 2025. There will be no shipments of POCT devices or lab supplies out of the warehouse during this time. Overnight orders received by 2:00 pm EST on November 6, 2025 will process normally. Standard order processing operations will resume upon completion of inventory. Please be sure to plan your product and supply needs accordingly.
Court Updates:
Arizona
Mohave - 09/30/2025: Please expect delays on all orders requiring clerk assistance out of the Kingman Justice Court in Mohave County due to short staffing with court clerks. Our team is working with the court to minimize delays as much as possible.
Expected TAT: the court cannot provide an ETA on when additional staff will be available to assist researchers.
California
Lassen - 10/24/2025: – The Lassen County Clerk’s Office has ceased releasing or confirming dates of birth (DOB) and other personally identifiable information (PII) related to potential cases. The court has also confirmed that all court copies will now have DOBs and PII redacted. Our teams are actively working with the court and clerk’s office to fully understand the scope of this policy change, as well as to explore any alternative options for obtaining confirmation of DOB and/or other identifying information going forward. At this time, please anticipate delays on all Lassen County orders where potential returnable cases have been located. Expected TAT: Not Provided
Plumas - Ongoing: Plumas Superior Court is in a tough spot. They’re 100% clerk-assisted, meaning there’s no public access terminal (PAT) available, and on top of that, they’ve implemented a new policy that’s making things trickier. Citing California Penal Code Article 6, Sections 13300-13302, the clerks are now flat-out refusing to share case information with the general public. Meaning: if a search comes back with no records found, we can report that right away—easy enough. But if there are records, we can’t access them and the court’s not budging. Turnaround times were already stretching out, averaging 2 to 3 weeks prior to this issue.
Update on 07/08/2025: Reversing course, the court has decided to return to it's previous policies, allowing public access to ID's and case information. Expected TAT: Please allow time for backlog to be caught up.
San Joaquin - Ongoing: The San Joaquin County systems are down due to a cyberattack. Unfortunately, no timeline is available for restoration, but we will continue to monitor the situation and provide you with updates as they become available. Expected TAT: Not Provided
Press Release: https://www.kcra.com/article/san-joaquin-county-superior-court-cybersecurity/62779325
As of 11/06/2024: Court Clerks cannot provide an ETA on when the system will be restored and functioning normally. Please expect extended delays on all San Joaquin orders while the in-court system and online index outage persists.
Riverside - Ongoing: There is a process at this court, complaints (requests) must be ordered to verify the DOB from the clerk. Once verified, case dockets will be obtained to build a full case report to complete the order. Delays are expected due to this process and excess verifications that may need to be processed for common names. Expected TAT: Not Provided but average on “common names” can be multiple weeks at a time.
Sacramento, Siskiyou, and Solano - Ongoing: IDs have been removed from the public access and researchers are now being limited to pulling 5 case files per day. Searches with no name matches can be returned as clear very quickly. Searches with name matches must be ordered through the clerks. Limited appointments, limited file pulls, and clerk shortages add to the extended backlogs - delays expected. Expected TAT: 3-4 weeks
Georgia
Cobb - Ongoing: Cobb Superior Court has removed all DOBs and additional identifiers from their primary case management system, ICON. Court clerks have stated they will only verify additional IDs on 1-2 cases per day at this time. The court is expected to implement a supplemental system, CMS 360, that will contain additional identifiers, however there is currently no ETA or timeline on when the system will be available to access. Please expect extended delays on all Cobb county criminal orders until CMS 360 has been fully vetted and implemented by the court. Expected TAT: Not Provided
Clayton - Ongoing: The Superior court only has one computer and a high hit ratio requiring full DOBS and 3rd IDs, which have to get funneled through the clerks, we are experiencing a large backlog at this time. We have brought on several researchers to help chip away at the volume for the time being. Expected TAT: Not Provided
Hawaii
Various Areas – Ongoing: We have been updated that the Hawaii courts are very understaffed and have very strong restrictions when it comes to requesting records. One example is Honolulu: If files need pulled, they are available for viewing by appointment only. Older cases must be ordered and take ~14days to receive. Once these cases come in, they are also only available for viewing in the viewing room by appointment. Expected TAT: There are plans to improve the TAT but please expect delays until these plans are in place.
Illinois
Cook - Ongoing: The public access terminals in Cook are currently missing identifier information including full dates of birth, addresses, and driver license numbers. Please expect delays on Cook orders while our team works with the court. At this time, the court clerks cannot confirm if this is a temporary or permanent change. Expected TAT: Not Provided
Louisiana
Orleans Parish - 10/20/2025: Civil court searches remain unavailable due to ongoing restoration efforts. No timeline for resolution has been shared. Our Researchers are in daily communication with the court. Expected TAT: Not Provided
Maine
All Counties - 08/06/2025 - Ongoing: Searches are currently experiencing extended delays due to clerk training and a recent increase in result clerk errors. Due to the number of errors that were found recently, the clerks implemented a new process that is slowing down turnaround times substantially. All results must now be reviewed by one of two head clerks before they can be returned to researchers. This has created a much slower turnaround time for all results. Expected TAT: Right now searches are averaging 2 weeks.
Michigan
All Counties – Ongoing: Due to the new Michigan Clean Slate Law, clerks all over the state are working to expunge criminal cases from the public record. For many counties in Michigan, all searches are conducted through court clerks. We expect turnaround times will be negatively impacted as the clerks scramble to expunge cases on top of their other regular duties.
While the clerks are working to expunge the appropriate cases, they are limiting public access to only go back 7 years in some counties still. Expected TAT: 36-48 hours
As of 10/31/2024: The following MI Counties are limited to 7 years or has special notes -
if the county is not listed – full access is restored:
ALGER, ALLEGAN, ALPENA, CASS, DELTA, EATON, GENESEE, GRATIOT, HILLSDALE, IONIA, ISABELLA, MIDLAND, MONROE, MONTMORENCY, OGEMAW, OTTAWA, PRESQUE ISLE, SANILAC, VAN BUREN, WASHTENAW, WEXFORD
BAY, CALHOUN, CHIPPEWA, CLINTON, DICKINSON, KENT, ROSCOMMON, SHIAWASSEE * Limited to 7 years in Circuit
GLADWIN, KALAMAZOO, LENAWEE, MUSKEGON, OAKLAND, ONTONAGON, SAINT CLAIR, WAYNE *Limited to 7 years in District
MACKINAC & TUSCOLA *Clerk Assisted - limited to 7 years
Nye - 08/13/2025: The court is currently short staffed with no ETA on when staffing will be increased. Please expect delays on all Nye County orders while the staffing issues at the court persist. Expected TAT: Not Provided
Nevada
Clark - 10/14/2025: The North Las Vegas Municipal Court online access will be down for maintenance from October 16 through October 20. Expected TAT: Delays are expected.
As of 10/22/2025: The North Las Vegas Municipal Court index is currently inaccessible, affecting all Clark County criminal record searches. Court officials are working to restore access.
Puerto Rico
Statewide - 05/30/2025 and ongoing: All of Puerto Rico State Police criminal records system are down. There is no eta for restoration.
Update - 07/07/2025 - Statewide - The Puerto Rico State Police criminal records system is still having issues, but it is up and running intermittently. We will be working to get searches done as quickly possible. Please expect delays as the backlog is worked through.
Tennessee
Rutherford - 07/25/2025, Ongoing: The court in Rutherford County has implemented a policy to eliminate all personal identifying information from records available to the public. Court clerks are prohibited from disclosing any such details, and any requested case documents will undergo redaction of identifiers before dissemination. This is anticipated to cause delays and backlog while we navigate this change. Expected TAT: Not Provided
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