Court & Department Updates
Last updated July 25, 2025
Processing Department:
Court Updates:
Arizona
Multiple Counties - Ongoing: Due to a change with the Judicial Branch online index requiring an update to our automation, please expect delays in the following Arizona counties while our team completes orders through conventional research: Apache, Cochise, Coconino, Mohave, Navajo, Pinal, Santa Cruz. Expected TAT: Not Provided
Arkansas
Logan - 07/25/2025: The Paris District Court in Logan County has enacted a new restriction, capping researchers at a maximum of ten searches per week. Although this policy shift has not yet resulted in any processing delays, we believe it is important to notify you of this development for transparency. Expected TAT: Not Provided
California
Plumas - Ongoing: Plumas Superior Court is in a tough spot. They’re 100% clerk-assisted, meaning there’s no public access terminal (PAT) available, and on top of that, they’ve implemented a new policy that’s making things trickier. Citing California Penal Code Article 6, Sections 13300-13302, the clerks are now flat-out refusing to share case information with the general public. Meaning: if a search comes back with no records found, we can report that right away—easy enough. But if there are records, we can’t access them and the court’s not budging. Turnaround times were already stretching out, averaging 2 to 3 weeks prior to this issue.
Update on 07/08/2025: Reversing course, the court has decided to return to it's previous policies, allowing public access to ID's and case information. Expected TAT: Please allow time for backlog to be caught up.
San Joaquin - Ongoing: The San Joaquin County systems are down due to a cyberattack. Unfortunately, no timeline is available for restoration, but we will continue to monitor the situation and provide you with updates as they become available. Expected TAT: Not Provided
Press Release: https://www.kcra.com/article/san-joaquin-county-superior-court-cybersecurity/62779325
As of 11/06/2024: Court Clerks cannot provide an ETA on when the system will be restored and functioning normally. Please expect extended delays on all San Joaquin orders while the in-court system and online index outage persists.
Riverside - Ongoing: There is a process at this court, complaints must be ordered to verify the DOB from the clerk. Once verified, case dockets will be obtained to build a full case report to complete the order. Delays are expected due to this process and excess verifications that may need to be processed for common names.
Sacramento, Siskiyou, and Solano - Ongoing / UPDATED 11/11/2024: IDs have been removed from the public access and researchers are now being limited to pulling 5 case files per day. Searches with no name matches can be returned as clear very quickly. Searches with name matches must be ordered through the clerks. Limited appointments, limited file pulls, and clerk shortages add to the extended backlogs - delays expected. Expected TAT: 3-4 weeks
Florida
Miami-Dade - 07/25/2025: The judicial system in Miami-Dade County has transitioned to a new online platform, rendering the previous website inaccessible. Unfortunately, the updated site does not include sentencing details for the majority of charges. To obtain such information, it is necessary to request official documents. Moreover, the documents received do not always yield additional useful insights. We remain committed to supplying all data to the fullest extent possible. But please expect delays while we work through this change in Maimi-Dade. Expected TAT: Not Provided
Orange - 07/18/2025: Due to an update with the online index, our automation for Orange, FL has been paused. Our team is working diligently to update our automation capabilities as quickly as possible. Please expect delays while our team conducts manual research during the interim. Expected TAT: Not Provided
Georgia
Liberty and Wayne - 07/18/2025: The Superior courts in Liberty and Wayne counties are experiencing an outage of their system due to recent lightening damage. At this time, court clerks have been unable to provide an ETA on when their system will be available again. Please expect delays on all orders until the system has been restored. Expected TAT: Not Provided
Cobb - Ongoing: Cobb Superior Court has removed all DOBs and additional identifiers from their primary case management system, ICON. Court clerks have stated they will only verify additional IDs on 1-2 cases per day at this time. The court is expected to implement a supplemental system, CMS 360, that will contain additional identifiers, however there is currently no ETA or timeline on when the system will be available to access. Please expect extended delays on all Cobb county criminal orders until CMS 360 has been fully vetted and implemented by the court. Expected TAT: Not Provided
Clayton - Ongoing: The Superior court only has one computer and a high hit ratio requiring full DOBS and 3rd IDs, which have to get funneled through the clerks, we are experiencing a large backlog at this time. We have brought on several researchers to help chip away at the volume for the time being. Expected TAT: Not Provided
Hawaii
Various Areas – Ongoing: We have been updated that the Hawaii courts are very understaffed and have very strong restrictions when it comes to requesting records. One example is Honolulu: If files need pulled, they are available for viewing by appointment only. Older cases must be ordered and take ~14days to receive. Once these cases come in, they are also only available for viewing in the viewing room by appointment. Expected TAT: There are plans to improve the TAT but please expect delays until these plans are in place.
Illinois
Cook - Ongoing: The public access terminals in Cook are currently missing identifier information including full dates of birth, addresses, and driver license numbers. Please expect delays on Cook orders while our team works with the court. At this time, the court clerks cannot confirm if this is a temporary or permanent change. Expected TAT: Not Provided
Kentucy
Bell - 07/25/2025: During a scheduled visit today, our researcher encountered a locked courthouse entrance accompanied by a notice indicating closure due to a water supply disruption in the facility. We plan to attempt another visit on the following Monday to resume operations. Expected TAT: Not Provided
Lincoln - 6/25/2025: The court closure is extended due to ongoing repairs. Delays expected. Expected TAT: Not Provided
Franklin - Updated - 06/04/2025: All requests are being processed strictly in the order received by the court clerks. The clerks have communicated that due to operational constraints, they are unable to accommodate prioritized requests, and processing will occur as time permits. As a result, we anticipate extended delays to continue for all orders in Franklin County.
Maine
All Counties - 06/12/2025: Searches are currently experiencing extended delays due to clerk training and a recent increase in result clerk errors. Due to the number of errors that were found recently, the clerks implemented a new process that is slowing down turnaround times substantially. All results must now be reviewed by one of two head clerks before they can be returned to researchers. This has created a much slower turnaround time for all results. Expected TAT: Right now searches are averaging close to 4 weeks.
Michigan
All Counties – Ongoing: Due to the new Michigan Clean Slate Law, clerks all over the state are working to expunge criminal cases from the public record. For many counties in Michigan, all searches are conducted through court clerks. We expect turnaround times will be negatively impacted as the clerks scramble to expunge cases on top of their other regular duties.
While the clerks are working to expunge the appropriate cases, they are limiting public access to only go back 7 years in some counties still. Expected TAT: 36-48 hours
As of 10/31/2024: The following MI Counties are limited to 7 years or has special notes -
if the county is not listed – full access is restored:
ALGER, ALLEGAN, ALPENA, CASS, DELTA, EATON, GENESEE, GRATIOT, HILLSDALE, IONIA, ISABELLA, MIDLAND, MONROE, MONTMORENCY, OGEMAW, OTTAWA, PRESQUE ISLE, SANILAC, VAN BUREN, WASHTENAW, WEXFORD
BAY, CALHOUN, CHIPPEWA, CLINTON, DICKINSON, KENT, ROSCOMMON, SHIAWASSEE * Limited to 7 years in Circuit
GLADWIN, KALAMAZOO, LENAWEE, MUSKEGON, OAKLAND, ONTONAGON, SAINT CLAIR, WAYNE *Limited to 7 years in District
MACKINAC & TUSCOLA *Clerk Assisted - limited to 7 years
Mississippi
Webster - 07/25/2025: The lead clerk responsible for managing background check inquiries in the Webster County Justice Court is currently on leave. A substitute clerk is assisting intermittently as her schedule permits. As a result, there could be slight delays in processing over the next week or two. Expected TAT: Not Provided
Sunflower - 06/04/2025: The Circuit Court is in the process of switching their Public Access Terminal system to new software. At this time, the PATs cannot be accessed at the court with no current ETA on when access will be restored. Please expect delays on all Sunflower orders until the court has restored PAT access. Expected TAT: Not Provided
New Hampshire
All Counties - 06/24/2025: 100% clerk assisted. The backlog is growing due to continued court staffing shortages. Expected TAT: Turnaround time is now averaging 7-8 business days.
Ohio
Multiple Counties - 06/02/2025: We are experiencing a delay with all OH counties due to multiple counties sites going up and down. It has created an accumulation of orders that are researchers are working through diligently oldest to newest. Expected TAT: Not Provided
Cuyahoga - Ongoing: Public access down in the Cleveland Municipal Court due to a cyber attack earlier this year. There is currently no eta for restoration. Expected TAT: Not Provided
Puerto Rico
Statewide - 05/30/2025: All of Puerto Rico State Police criminal records system are down. There is no eta for restoration. Expected TAT: Not Provided
Update - 07/07/2025 - Statewide - The Puerto Rico State Police criminal records system is still having issues, but it is up and running intermittently. We will be working to get searches done as quickly possible. Please expect delays as the backlog is worked through.
Tennessee
Rutherford - 07/25/2025: The court in Rutherford County has implemented a policy to eliminate all personal identifying information from records available to the public. Court clerks are prohibited from disclosing any such details, and any requested case documents will undergo redaction of identifiers before dissemination. This is anticipated to cause delays and backlog while we navigate this change. Expected TAT: Not Provided
Robertson - 07/25/2025: The primary public index for the General Sessions court is currently unavailable. Court clerks are expecting a technician to restore the system but cannot provide an ETA at this time. Please expect delays on all Robertson orders until the primary index has been restored for the General Sessions court. Expected TAT: Not Provided
Coffee - 06/24/2025: The Courts' "Legacy Database" which covers July 2012 - December 2018 is currently down. There is no eta for restoration. Expected TAT: Not Provided
Texas
Dallas - 07/18/2025: Due to an update with the online index, our automation for Dallas, TX has been paused. Our team is working diligently to update our automation capabilities as quickly as possible. Please expect delays while our team conducts manual research during the interim. Expected TAT: Not Provided
Virginia
Fairfax/Fairfax City - 07/25/2025: We are currently experiencing issues with our automation of the online index. Our team is working diligently to restore automation and complete orders mainly in the interim. Please expect delays on all Fairfax and Fairfax City criminal orders while the automation issues persist. Expected TAT: Not Provided
Washington
Multiple Counties - 07/18/2025: The online primary index for WA is experiencing an issue with updating case information. At this time, orders have been paused until confirmation is received that updated cases are available. Please expect delays on all WA orders. Expected TAT: Not Provided
Wisconsin
Multiple - 07/18/2025: We are currently experiencing an issue with automation of the WI online primary index. Our team is working diligently to update our automation capabilities as quickly as possible. Please expect delays while our team conducts manual research during the interim. Expected TAT: Not Provided
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