Court & Department Updates
Last updated April 25, 2025
Court Updates:
Arizona
Multiple Counties - Started 01/20/2025 and Ongoing: Due to a change with the Judicial Branch online index requiring an update to our automation, please expect delays in the following Arizona counties while our team completes orders through conventional research: Apache, Cochise, Coconino, Mohave, Navajo, Pinal, Santa Cruz. Expected TAT: Not Provided
Arkansas
Monroe - 02/04/2025: Please expect delays on Monroe, AR orders requiring a search of the Clarendon District court due to clerk staffing issues. Our team is working with the court to minimize delays as much as possible on all clerk assisted requests. Expected TAT: Not Provided
California
Santa Clara - 02/26/2025 – The online index is currently providing back error messages which has caused a pause to our automation capabilities. Orders will be completed through conventional researchers while the online index continues to send back errors. Please expect delays while the issues persist. Expected TAT: Not Provided
Stanislaus - 02/26/2025 – The court’s system is experiencing outages and search requests are currently only being completed through the court clerks. Clerks have limited requests to 5 per day per researcher. Please expect delays while the system issues persist, and clerk assistance is required. Our team is working with the court clerks to minimize delays as much as possible. Expected TAT: Not Provided
San Joaquin - Ongoing: The San Joaquin County systems are down due to a cyberattack. Unfortunately, no timeline is available for restoration, but we will continue to monitor the situation and provide you with updates as they become available. Expected TAT: Not Provided
Press Release: https://www.kcra.com/article/san-joaquin-county-superior-court-cybersecurity/62779325
As of 11/06/2024: Court Clerks cannot provide an ETA on when the system will be restored and functioning normally. Please expect extended delays on all San Joaquin orders while the in-court system and online index outage persists.
Riverside - Ongoing: There is a process at this court, complaints must be ordered to verify the DOB from the clerk. Once verified, case dockets will be obtained to build a full case report to complete the order. Delays are expected due to this process and excess verifications that may need to be processed for common names. Expected TAT: Not Provided
Sacramento, Siskiyou, and Solano - Ongoing / UPDATED 11/11/2024: IDs have been removed from the public access and researchers are now being limited to pulling 5 case files per day. Searches with no name matches can be returned as clear very quickly. Searches with name matches must be ordered through the clerks. Limited appointments, limited file pulls, and clerk shortages add to the extended backlogs - delays expected. . Expected TAT: 3-4 weeks
Georgia
Clayton - Ongoing: The Superior court only has one computer and a high hit ratio requiring full DOBS and 3rd IDs, which have to get funneled through the clerks, we are experiencing a large backlog at this time. We have brought on several researchers to help chip away at the volume for the time being. Expected TAT: Not Provided
Hawaii
Various Areas – Ongoing: We have been updated that the Hawaii courts are very understaffed and have very strong restrictions when it comes to requesting records. One example is Honolulu: If files need pulled, they are available for viewing by appointment only. Older cases must be ordered and take ~14days to receive. Once these cases come in, they are also only available for viewing in the viewing room by appointment. Expected TAT: There are plans to improve the TAT but please expect delays until these plans are in place.
Illinois
Cook - 02/28/2025: The public access terminals in Cook are currently missing identifier information including full dates of birth, addresses, and driver license numbers. Please expect delays on Cook orders while our team works with the court. At this time, the court clerks cannot confirm if this is a temporary or permanent change. Expected TAT: Not Provided
Kentucy
Franklin - 04/7/2025 - Updated 4/21/2025: Temporary locations were established following the significant flood damage to the Franklin County Courthouse. With this, however, we are unsure when a public terminal will be made available. We will continue to provide updates as we receive them. Expected TAT: Not Provided
Michigan
Kent - 04/25/2025: Public access is down. There is no eta for restoration. We are able to get some names done with clerk assistance. Clerk - assisted names are expected to take 4-5 business days. Expected TAT: Not Provided
All Counties – Ongoing: Due to the new Michigan Clean Slate Law, clerks all over the state are working to expunge criminal cases from the public record. For many counties in Michigan, all searches are conducted through court clerks. We expect turnaround times will be negatively impacted as the clerks scramble to expunge cases on top of their other regular duties.
While the clerks are working to expunge the appropriate cases, they are limiting public access to only go back 7 years in some counties still. Expected TAT: 36-48 hours
As of 10/31/2024: The following MI Counties are limited to 7 years or has special notes -
if the county is not listed – full access is restored:
ALGER, ALLEGAN, ALPENA, CASS, DELTA, EATON, GENESEE, GRATIOT, HILLSDALE, IONIA, ISABELLA, MIDLAND, MONROE, MONTMORENCY, OGEMAW, OTTAWA, PRESQUE ISLE, SANILAC, VAN BUREN, WASHTENAW, WEXFORD
BAY, CALHOUN, CHIPPEWA, CLINTON, DICKINSON, KENT, ROSCOMMON, SHIAWASSEE * Limited to 7 years in Circuit
GLADWIN, KALAMAZOO, LENAWEE, MUSKEGON, OAKLAND, ONTONAGON, SAINT CLAIR, WAYNE *Limited to 7 years in District
MACKINAC & TUSCOLA *Clerk Assisted - limited to 7 years
Mississippi
Prentiss - 04/02/2025: PAT is currently down. Expected TAT: Not Provided
Ohio
Washington - 04/18/2025: Public access down in the Marietta Municipal Court. Expected TAT: Not Provided
Cuyahoga - 02/25/2025 - Public access down in the Cleveland Municipal Court due to a cyber attack. There is currently no eta for restoration. Expected TAT: Not Provided
Tennessee
Hamilton - 02/11/2025: Please expect delays due to a change on the online index requiring adjustments to be made to our automation. Orders will be searched conventionally until automation has been restored. Expected TAT: Not Provided
Texas
Houston - 04/21/2025: The courts are moving their process from iDocket to a new system that can only be accessed in-court creating an extended TAT, due to the much more manual process. Expected TAT: Not Provided
Washington
King - Ongoing: Seattle Municipal Public Access does not display date of birth (DOB) details. The new Judicial Information System (JIS) Public Access, which we use to verify DOB for Seattle cases, will not include Seattle Municipal Court cases until August 19. Therefore, any Seattle Municipal Court case filed on or after March 1, 2024, will need to be held due to the lack of DOB information until the new JIS is updated. Cases filed before March 1, 2024, are not affected, as DOB details are currently available in the new JIS. Expected TAT: Not Provided
West Virginia
Statewide - 03/11/2025: Public Access Terminals in the circuit courts are currently inaccessible due to updates being made to identifying information within case documents. At this time, all potential hits will require clerk assistance to complete. Please expect delays on WV orders while clerk assistance is being required. Expected TAT: Not Provided
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